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Gorgias Review

Brand popularity

5.0 - Very popular brand

eCommerce rating

3.0 - 1 e-commerce feature offered

Shipping & returns policies

2.0 - 2 ratings - expand

Coupons & discounts

2.0 - 1 rating - expand

Company values, ethics & policies

4.0 - 2 ratings - expand

Customer service & brand

3.5 - 2 ratings - expand

Privacy policy & data security

0.0 - 0 ratings

Loyalty, rewards & partnership programs

2.3 - 3 ratings - expand

Seasonal sales & events

0.0 - 0 ratings

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Gorgias Review: Gorgias Pros & Cons

Gorgias (gorgias.com) is a well-known live chat software store which competes against other chatbot software providers like Spiceworks, ManyChat, LiveChat, Chatzy and SysAid. Based on our in-depth Gorgias review, when compared to its competitors, Gorgias ranks as one of the top-performing brands in its category, with an overall ranking of #9 out of 540 total brands. Read the full Gorgias.com review below for more details.

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  • Ease-of-use: How easy is each store to use and set up? How easy is each provider to learn and use?
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  • Video chat options: Does each store offer video chat options? Is there video chatting on each provider?
  • Easy setup: How easy is it to set up each store? How quick can each provider be set up before using?
  • Good automation features: How good are the automation features on each store? How are each provider's automation capabilities?
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  • Free trial: Does each store have a free trial period? Can I try each provider for free?
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Gorgias' strengths are:

Knoji has 47 Gorgias reviews and ratings as of June 8, 2026. Knoji editors and the Knoji shopper community have reviewed Gorgias and compared it against 540 top live chat software brands, reviewing Gorgias based on product and store features. Knoji reviews and ranks Gorgias.com and other live chat software providers based on how many features each offers and based on a 5-star rating scale. Based on these factors and 47 Gorgias reviews, Gorgias earns an overall score of 3.8 out of 5.0 points. Gorgias offers 2 total features. Gorgias' review score also factors in its popularity, which is in the mid-range compared to competing .

gorgias.com
Rated 3.8 - 47 ratings
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About Gorgias

Gorgias is a mid-size live chat software company operating the e-commerce site gorgias.com. Gorgias sells its products and services in the live chat software industry. Gorgias is a less active brand when it comes to discounting and offering coupons. Gorgias has a mix of reviews among shoppers on Knoji, with 47 ratings and an average rating of 2.2 stars. Gorgias scores below average compared to other brands in the live chat software industry, providing 1 e-commerce features to better serve its customers.

Gorgias' Review Scorecard

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